RATNAWATI, Susi. PENERAPAN KONTRAK PELAYANAN (CITIZEN’S CHARTER) UNTUK MEWUJUDKAN STANDAR PELAYANAN PRIMA DI KOTA BLITAR. Cakrawala, [S. l.], v. 3, n. 1, p. 1–10, 2008. DOI: 10.32781/cakrawala.v3i1.91. Disponível em: http://cakrawalajournal.org/index.php/cakrawala/article/view/91. Acesso em: 31 aug. 2026.