1.
Ratnawati S. PENERAPAN KONTRAK PELAYANAN (CITIZEN’S CHARTER) UNTUK MEWUJUDKAN STANDAR PELAYANAN PRIMA DI KOTA BLITAR. cakrawala [Internet]. 2008 Dec. 24 [cited 2026 Aug. 31];3(1):1-10. Available from: http://cakrawalajournal.org/index.php/cakrawala/article/view/91